GrowCentral Privacy Policy
Updated:
JULY 2020
1.
INTRODUCTION
GrowCentral takes your privacy seriously.
The purpose of this Privacy Policy is to describe how GrowCentral collects, uses and shares information about our
customers obtained through our online interfaces (e.g., websites, applications
and email) owned and controlled by us, including www.GrowCentral.net, and any other
sites operated by GrowCentral, Android applications,
Apple Apps, and applications for any other platforms (collectively referred to
herein as the “Site”). Please read this notice carefully to understand what we
do. If you do not understand any aspects of our Privacy Policy, please feel
free to contact us at support@growcentral.net or refer to Section 7 of this
Privacy Policy.
Our
Privacy Policy explains:
Information We Collect and Why We Collect It
How We Use and Share Your Information
Access to Your Information and Choices
Security of Your Information
Changes to Our Privacy Policy
Questions and How Contact Us
California Privacy Rights
Scope
of the Privacy Policy and Third Party Sites
This
Privacy Policy applies only to information we collect at and through the Site.
Our Site may, from time to time, contain links to third party sites that are
not owned or controlled by GrowCentral. Please be
aware that we are not responsible for the privacy practices of any sites we may
link to. If you link out of our Site to
another Site, be sure to read the privacy statements of each and every Site
that collects personal information.
Additional
Terms
Please
reference our Terms of Sale which apply to your
purchase of our products. Please also note that use of our Site is subject to
the Website Terms of Use. If you subscribe to GrowCentral’s
services or service offerings made available in connection with a GrowCentral product that does not require a service
subscription, use of those services are also subject to the Terms of Service.
2.
INFORMATION WE COLLECT AND WHY WE COLLECT IT
GrowCentral collects certain information during registration so that you can take
full advantage of our service, when you order products or services through our
Site, when you communicate with service or support, participate in surveys,
promotions, or activities, or otherwise communicate with us.
We only
collect as much information as we need to deliver a quality service to our
customers, which includes advising our customers about our products, services
and other opportunities, and to administer our business.
Personal
Information You Provide To Us When You Become a Customer
Examples
of personal information we collect when you provide it to us include:
•
Your Name
•
Company Name
•
Billing and/or Shipping Address
•
Email address
•
Mobile telephone number
•
Credit card or debit card numbers used for payment purposes
Personal
Information Collected through GrowCentral Controllers
GrowCentral controllers store, and process commands on the device and/or the Cloud,
depending on a controller’s features and/or its settings. We process and store information from your
controllers so that we can monitor system status, send you alerts, and perform
certain automation actions that you specify in your account.
Non-personally
Identifiable Information We Collect Automatically
We collect certain non-personally identifiable information
automatically as you use our Site, such as:
•
IP address
•
Browser type
• Computer or device type
•
Unique device identifiers for mobile devices or tablets
•
Operating system version
•
The website from where you navigated to our Site
•
Time and date of using, accessing, or otherwise interacting with our Site
•
The pages on our Site that you view
•
The name of your Internet service provider (ISP)
Non-personally
Identifiable Information Collected Through Cookies
As part
of our service delivery enhancement and analytics, we may use cookies, web
beacons, and other technologies to receive and store certain types of
information whenever you interact with our Site through your computer or mobile
device. A cookie is a small file containing a string of characters that is sent
to your computer when you visit a website. When you visit the website again,
the cookie allows that site to recognize your browser. Cookies may store unique
identifiers, user preferences and other information. You can reset your browser
to refuse all cookies or to indicate when a cookie is being sent. However, some
website features or services may not function properly without cookies. We use
cookies to improve the quality of our service, including for storing user
preferences, tracking user trends and providing relevant advertising to you.
(See “Advertising” below.) By using this Site, you consent to the processing of data
about you and/or your company in the manner and for the purposes set out above.
GrowCentral Product or Account Interaction with
Third Parties
If GrowCentral offers any product or account connections or
integrations with third-party products, applications, functionality, or
services (collectively, “Third-Party Products and Services”), and you choose to
enable or connect to such Third-Party Products and Services through the means
authorized and directed by GrowCentral and/or such
third-party partners, you acknowledge and agree that we may share certain
information about you with such third parties for account authentication and
management, and to enable the activation, connection and integration with and
to such Third-Party Products and Services on such third parties’ platforms. In some cases, GrowCentral
or the third-party partner will instead, or also, ask for permission to control
the GrowCentral products and services and/or
Third-Party Products and Services that you have activated and connected to as
contemplated hereunder, in order to provide the services you have requested or
provisioned though your account on our Site. Your consent is required to allow
any of these exchanges or requests for control and you will be able to revoke
or disable it at any time.
In
addition, GrowCentral may share information with such
third-party partners with your permission. For example, when you enroll or
activate Third-Party Products and Services, you may be asked for your
permission to share certain data between GrowCentral
and our partner. GrowCentral requires your consent
before sharing information in these circumstances. We may also receive
information from our partners and other sources and combine that with the
information in your GrowCentral account to determine
eligibility and efficacy of our programs.
Additional
information about the limited circumstances in which information from your GrowCentral account may be shared with third parties is
described below in the section titled "How we Use and Share Your
Information". Any GrowCentral data that you choose to share with a third
party, either directly or by or on behalf of GrowCentral
through the authorizations, integrations and connections permitted hereunder,
is governed by that third party’s privacy policy while in that party’s
possession. Any data that GrowCentral
receives from third parties will be processed and stored by GrowCentral
and will be treated in accordance with this Privacy Policy. This information
may be processed in the same ways as any other data that is a part of your GrowCentral account.
No
Information From Children or Teens Under Age 18
This Site
is not directed to, and we do not knowingly collect any personal information
from, children or teenagers under the age of 18. If you are under the age of
18, please do not attempt to register with us at this Site or provide any
personal information about yourself to us. If you are under the age of 18, you
may only use this Site under the supervision of your parents or guardians.
Third-Party
Sites and Social Media
Our Site
may contain links to other websites operated by third parties and may include
social media features such as Facebook, Instagram, Twitter, etc. These
third-party sites may collect information about you if you click on a link and
the social media sites may automatically record information about your browsing
behavior every time you visit a site that has a social media button. Your
interactions with these features are governed by the privacy policy of the
company providing the link, not this privacy policy.
3.
HOW WE USE AND SHARE YOUR INFORMATION
To
Provide Automation Services, Data Processing, Analytics, Products, Services,
and Information
As
described above, we collect information from you so that we can provide
products and services that you purchase from us, and to provide information
that you request from us. This includes analyzing your system’s performance,
processing automation tasks you specify, sending you alerts and important
service information about your GrowCentral
controllers, account and our services. We use your personal information to send
you alerts as specified above, contact you about your orders, process credit
card/debit card transactions and ship our products to you. We may send you
information about our products and services and new offerings. We may provide
information to third party service providers that help us process orders and
fulfill and deliver products and services that you purchase from us.
If you
subscribe to any GrowCentral services, or make other
purchases through the Site, your credit card or debit card information and
other data that we need to process your payment may be collected and stored by
the payment processors with which we work.
We may
also collect some limited information, such as your postal code, mobile number,
and details of your transaction history, all of which are necessary to provide
the services or products you requested. In addition, the payment processors
generally provide us with some limited information related to you, such as a
unique token that enables you to make additional purchases using the
information they’ve stored, including recurring payments if you become a
subscriber, and your card’s type, expiration date, and certain digits of your
card number.
We may
use third parties, such as cloud infrastructure providers, SMS service
providers, and other similar providers,
to assist with providing our products and services to you, host our
Site, send out email updates about the Site, provide marketing and advertising
services for us, remove repetitive information from our user lists, and process
payments. These service providers will have access to your personal information
in order to provide these services, but when this occurs we implement
reasonable contractual and technical protections to limit their use of that
information to help us provide the service. We also employ strong security and
technological controls and provisions to protect against unauthorized GrowCentral account access, including two-factor
authentication, in order to protect your account.
Advertising
We may
analyze data from your GrowCentral system in order to
recognize areas where we may be able to improve our service offerings, or
additionally, recommend GrowCentral products, or
partner products, to help you increase your overall performance and/or
productivity. We may use how you browse
and shop in order to show you ads for GrowCentral or
our advertising partners that are more relevant to your interests. We may use
cookies and other information to provide relevant interest-based advertising to
you. Interest-based ads are ads presented to you based on your browsing
behavior in order to provide you with ads more tailored to your interests.
These interest-based ads may be presented to you while you are browsing our
Site or third-party sites not owned by GrowCentral.
Your
Consent
Except as
otherwise provided in this Policy, we will not share any personal information
with companies, organizations or individuals outside of GrowCentral,
unless we have your instruction or consent to do so.
Legal
Proceedings
We will
share personal information with third party companies, organizations or
individuals outside of GrowCentral if we have a
good-faith belief that access, use, preservation or disclosure of the
information is reasonably necessary to:
•
Meet any applicable law, regulation, subpoena, legal process or governmental
request.
•
Enforce applicable Terms of
Sale and Terms of Service, including
investigation of potential violations.
•
Detect, prevent, or otherwise address fraud, security or technical issues.
•
Protect against harm to the rights, property or safety of GrowCentral,
our users, customers or the public as required or permitted by law.
Transfer
in the Event of Sale or Change of Control
If the
ownership of all or substantially all of our business changes or we otherwise
transfer assets relating to our business or the Site to a third party, such as
by merger, acquisition, bankruptcy proceeding or otherwise, we may transfer or
sell your personal information to the new owner. In such a case, unless permitted
or otherwise directed by applicable law, your information would remain subject
to the terms of the applicable privacy policy in effect at the time of such
transfer.
4.
ACCESS TO YOUR INFORMATION
Under the
“log in” section you can update your email address and password. If you have
questions you can contact us at support@growcentral.net. You can opt-out of
receiving marketing and promotional e-mails from GrowCentral
by using the opt-out or unsubscribe feature contained in the e-mails.
You can
close your online account by contacting us at support@growcentral.net with the
subject line “Close Account”. If you
close your account, we will no longer use your online account information or
share it with third parties. We may, however, retain a copy of the information
for a period of time reasonably necessary for archival purposes, and to avoid
identity theft or fraud.
5.
SECURITY OF YOUR INFORMATION AND PHYSICAL ASSETS
We use
commercially reasonable physical, technical and administrative security
measures and safeguards to protect the confidentiality and security of your
personal information and the connection of controllers to your account.
However, since the Internet is not a 100% secure environment, we cannot
guarantee, ensure, or warrant the security of any information you transmit to
us. There is no guarantee that information may not be accessed, disclosed,
altered, or destroyed by breach of any of our physical, technical, or
managerial safeguards. Furthermore,
controllers in your account may be connected to physical devices that control
critical functions such as lighting, climate and irrigation, in agricultural
environments, for high-value crops. GrowCentral is not responsible for any equipment
malfunction, software malfunction or other malfunction that may cause damage or
loss to crops. It is your responsibility
to learn system functions and system limitations and to protect the security of
your login information. Please note that e-mails and other communications you
send to us through our Site may not be encrypted, and we strongly advise you
not to communicate any confidential information through these means.
6.
CHANGES TO OUR PRIVACY POLICY
Our
Privacy Policy may change from time to time. We will not reduce your rights
under this Privacy Policy without your consent in accordance with applicable
law. We will post any privacy policy changes on this page and, if the changes
are significant, we will provide a more prominent notice as we deem
appropriate. We will also keep prior versions of this Privacy Policy in an
archive for your review.
7.
QUESTIONS AND HOW CONTACT US
If you
have any questions, concerns, complaints or suggestions regarding our Privacy
Policy or otherwise need to contact us, please email support@growcentral.net
with the subject line “Privacy Policy Feedback”.
8.
CALIFORNIA PRIVACY NOTICE
Effective:
January 1, 2020
CALIFORNIA
RESIDENTS
If
you are a resident of California, this California privacy notice applies to you
and supplements GrowCentral’s main Privacy Policy.
This California privacy notice is intended to provide certain additional
information to you as required by the California Consumer Privacy Act of 2018
(“CCPA”).
“Personal
information” as used in this California privacy notice applies to information
that identifies, relates to, describes, is capable of being associated with, or
could reasonably be linked, directly or indirectly, with you or your household
such as your real name, alias, postal address, unique personal identifier,
online identifier Internet Protocol address, email address, account name,
social security number, driver’s license number, passport number, or other
similar identifiers. Personal information does not include publicly-available
information and certain other information that is regulated by other applicable
laws.
We do not
sell or monetize our users’ personal information in the traditional sense
(i.e., get paid to share your personal information). However, the CCPA defines
the term “sale” very broadly, and it likely includes the sharing of personal
information with third parties.
Your
Rights
Right
to Know
You have
the right to request that we provide certain information to you about our
collection of your personal information. Such information shall cover the
12-month period preceding our receipt of your request. Upon our receipt of your
verified request, we will provide you with the following:
•
The categories of personal information we have collected about you
•
The categories of sources from which we have collected your personal
information
•
Our business or commercial purpose(s) for collecting or selling your personal
information
•
The categories of third parties with whom we have shared your personal
information; and
•
The specific pieces of personal information we have collected about you
You have
the right to request that we provide certain information to you about our
disclosures and sales of your personal information. Such information shall
cover the 12-month period preceding our receipt of your request. Upon our
receipt of your verified request, we will provide you with the following:
•
The categories of personal information we have collected from you
•
The categories of personal information we have sold about you and the
categories of third parties to whom we sold such information, by category or
categories of personal information for each category of third parties to whom
the personal information was sold; and
•
The categories of personal information that we disclosed about you for a
business purpose
You may
only make a verifiable “Right to Know” request twice within a 12-month period.
Right
to Opt-Out
We never
monetize your personal information, however, we may share it with certain
strategic partners, social media partners, advertising partners and networks,
and other third parties that provide offers we think may be of value to you as
discussed below, which could be considered a “sale” under the CCPA. You have
the right at any time to opt-out of this sharing and the potential sale of your
personal information by emailing support@growcentral.net with the subject line
“OPT OUT”.
Right
to Delete
You have
the right at any time to request that we delete your personal information.
However, in some cases we cannot delete all or some of your personal information
as required or permitted by applicable laws.
Right
to Non-Discrimination
We will
not discriminate against you for exercising your rights under the CCPA, such as
by denying you products and services, charging you different rates or prices,
including use of discounts or penalties, or suggesting or providing a different
level of service or quality of products to you. However, we may charge a
different price or provide a different level or quality of products and
services if the price or difference is directly related to the value provided
to you by your personal information.
Contact
To submit
a request to exercise your “Right to Know” or “Right to Delete” rights provided
in this California privacy notice, please click email support@growcentral.net to submit
your request. We will evaluate the request and take action where required to do
so. If you have a GrowCentral account, we may direct
you to your account in order to fulfill your request where applicable.
Depending
on the nature of your request, we may have to verify your identity when you
contact us. We may do this by asking you to:
•
Provide sufficient information that allows us to reasonably verify you are the
person about whom we collected personal information or an authorized agent.
•
Describe your request with sufficient detail that allows us to properly
understand, evaluate, and respond to it.
We
cannot respond to your request or provide you with personal information if we
cannot verify your identity or authority to make the request and confirm that
the personal information relates to you.
We
endeavor to respond to your request as soon as we can. If we are not able to
respond to your request within 45 days, we will let you know that we may
require additional time (up to 90 total days).
Information
We Collect
If
You are a Visitor to Our Website or Interact With Us:
•
We have collected the following categories of personal information from
consumers in the last twelve (12) months:
o
Identifiers (such as your name, address, email address,
telephone number, unique device identifiers for mobile devices or tablets,
visitor identification number, and IP address)
o
Commercial information (such as products or services you
considered, or other purchasing or consuming information)
o
Internet or other electronic network activity (such as
information about your interaction with our site, your browser type, computer
or device type, visitor identification number, operating system version, the
website you navigated from to reach out site, timestamp information about your
visit to our site, the pages on our site that you view, and the name of your
internet service provider)
o
Geolocation data (such as your approximate location based
on IP address)
o
Inferences (such as creating a profile about your preferences
based on your interaction with us and our website)
•
Our sources for this information:
o
We receive this information directly from you when you provide it to us,
participate in our contests, surveys, promotions, or other activities, and when
you communicate with us
o
Some of this information is collected automatically when you visit our
website
•
Our business purposes for collecting this information:
o
To send you updates about new products and to suggest products and services
to you that we think you may be interested in
o
To operate and improve our business, products and services, website, and
mobile applications
•
Third parties we disclose this information to:
o
Certain third parties help us to host our website, send email updates about
the website, provide marketing and advertising services for us, and remove
repetitive information from our user lists
o
We work with social media and analytics partners such as Facebook and
Instagram
o
Any other person or entity we reasonably think is customary, necessary or
advisable for the business purposes disclosed in our Privacy Policy or to whom
we are obliged by applicable law or regulation to make the disclosure
If
You Are a GrowCentral Customer:
•
In addition to the information above, if you have purchased a GrowCentral product from GrowCentral
or GrowCentral service in the last twelve (12)
months, we have collected the following categories of personal information:
o
Identifiers (such as your login credentials and profile
information.
o
Commercial information (such as your purchase history and
information about your product usage)
o
Financial Information (such as your payment information when
you make a purchase)
o
Internet or other electronic network activity (such as
information about your and your devices’ interaction with our network, your
interaction with our website, your visitor identification number, and your
product usage)
o
Inferences (such as a profile based on information reflecting
your activity and preferences)
•
Our sources for this information:
o
We receive this information directly from you when you purchase, setup and
use our products and services, and when you communicate with us
o
We sometimes combine information that you voluntarily provide to us with
information that we automatically collect when you visit our websites or
interact with our products and services
•
Our business purposes for collecting this information:
o
To deliver our products and services to you
o
To send you alerts and important service information about your system and
our services
o
To communicate with you about your orders and purchases
o
To send you updates about new products and to suggest products and services
to you that we think you may be interested in
o
To provide monitoring services to you, if you enable them
o
To detect, prevent or otherwise address fraud, security or technical issues
o
To operate and improve our business, products and services, website, and
mobile applications
•
Third parties we disclose this information to:
o
Third parties that conduct research surveys, focus groups, and promote
contests
o
If you request setup assistance, we may disclose your information to third
parties to assist you with setup services
Note that
in addition to what is disclosed above, we may share your personal information
with our service providers in order to operate and deliver our products and
services, operate our website, and help us in other areas of our business. For
more information about how we use service providers, please review the section
titled, “HOW WE USE AND SHARE
YOUR INFORMATION,”
in our main Privacy Policy.